Full Resume

Work History

The Wound Pros (Los Angeles, CA (Remote)) December 2023 to Present

Nationwide healthcare company with global userbase

Complete Digital Transformation of User Computing
• Moved 1100 BYOD-only users to all compliant devices
• Upgraded networks in key locations, solving speed issues that affect productivity
• Centralized SaaS management, enhancing security posture
• Migrated from Google Workspace to MS365, requiring less user training
• Deployed iPhones and iPads to field clinicians, enabling secure interaction with Electronic Medical Records and related systems
Cost Containment
• Saved $750/user/year by consolidating communications tools
• Started IT Asset Management practices, stopping redundant app purchases and right-sizing devices to users
Leadership
• Hired, managed, and mentored 5 direct reports (20 overall) to provide world-class support to internal users and external customers
• Identified deficiencies in flagship product and provided remediation strategies
• Worked with business units to digitally transform processes and automate workflows
• Responsible for: user support, customer support, devices, networks, SaaS common to the enterprise including communications tools, implementing Cybersecurity policies

Amway (Ada, MI) December 2011 to December 2023

Global consumer products, health, and cosmetics manufacturing and sales
Sr Software Engineer – June 2021 to December 2023
Break apart monolith Java in-house ERP API to microservices and event-driven architecture
Accomplishments
    Responsibilties
      Work in agile team to develop and maintain future-state and legacy Java APIs for in-house ERP system
      Develop new Springboot APIs in Java 11/17
      Support legacy Springboot APIs in Java 8
      Dashboarding using Elastic Search and Grafana
      Monitoring using Splunk and Dynatrace
      Event-driven architecture using Kafka
    Sr Systems Engineer – April 2019 to June 2021
    24×365 support of Devops and Agile business processes, Jenkins CI/CD, Github, Docker, Kubernetes, AWS
    Accomplishments
      Automated many repetitive and time-consuming DBA activities, including developer password resets via a Jenkins job, and applying Oracle PSUs via Delphix, saving hundreds of work-hours per year
      Automated promotion of Jaspersoft reports between environments using Python scripting and Jenkins
      Automated promotion of database schema changes between environments via JIRA workflow triggers
      Automated data migration from production servers, to a Delphix PII masking engine and then to lower environments, via Python and Jenkins
    Responsibilties
      Work in Agile and Devops cross-functional teams to deliver internally developed ERP software to internal and external customers rapidly and consistently, on EC2, EKS, internal servers, and internal Kubernetes clusters
      Work with clients, analysts, IT teams, and other stakeholders to design, install, configure, update and administer application environments to match business requirements including high availability and disaster recovery
      Define system backup and recovery profiles for applications, in alignment with business requirements
      Participate with analysts and other IT teams for application tuning to meet system performance requirements
      Support functional testing activities and events
      Manage or participate in environment refresh activities associated with the application
      Promote packages, code changes, etc. through all environments
    Sr Systems Engineer – April 2018 to April 2019
    24×365 support of Devops and Agile business processes, JIRA, Confluence, Jenkins CI/CD, Nexus, Github, Subversion, Docker, Kubernetes, AWS, Flexagon Flex Deploy, Tomcat, Weblogic, Websphere, Powershell, Bash, Oracle Business Intelligence (OBIEE), RSA Identity Management and Governance (IMG), Informatica Data Quality, Informatica Power Center, Tableau, Hybris, vmWare vRealize
    Accomplishments
      Automated build of internally developed ERP lower environments on internal VMWare cloud, reducing spin-up time to hours instead of weeks, enabling developers to test code changes and business rules without having to wait for time on shared environments
      Worked with a Devops team to automate building of Hybris (SAP Commerce Cloud) environments on AWS EKS, significantly reducing costs associated with 3rd party hosting and management
      Created console which allows startup/shutdown and other routine maintenance of applications via a single-click web console, enabling first-contact teams (Service Desk, IT Ops) to support environments without on-call support technicians having to remote in off-hours, and scheduling of maintenance (shut down apps automatically for maintenance windows)
    Responsibilties
      Work in Agile and Devops cross-functional teams to deliver applications to internal customers rapidly and consistently (specifically Magic Bonus lower environments on Private Cloud and Hybris on EKS)
      Work with clients, analysts, IT teams, and other stakeholders to design, install, configure, update and administer application environments to match business requirements including high availability and disaster recovery
      Provide clients (IT and functional) with technical software application support, problem resolution and appropriate documentation
      Define system backup and recovery profiles for applications, in alignment with business requirements
      Participate with analysts and other IT teams for application tuning to meet system performance requirements
      Support functional testing activities and events
      Manage or participate in environment refresh activities associated with the application
      Create and manage application security policies and standards to maximize security compliance
      Create, coordinate and schedule maintenance tasks, purges and monitors
      Promote packages, code changes, etc. through all environments
    Middleware Application Administrator – August 2013 to March 2018
    24x7x365 support of JIRA, Confluence, Jenkins CI/CD, Nexus, Flexagon Flex Deploy, Github, Subversion, Loftware Print Manager, Oracle Access Manager (OAM), Oracle Business Intelligence (OBIEE), Oracle Enterprise Manager (OEM), Oracle Business Process Analysis (BPA), RSA Identity Management (IMG), Weblogic, Websphere
    Accomplishments
      Designed and created Oracle Enterprise Manager 12c environment using Maximum Availability Architecture. Allowing high availability and instant disaster recovery of database management tools. (RPO/RTO of minutes)
      Designed, developed, and maintained team SharePoint site. Adapted script to take information from SharePoint calendar and update an external on-call website (SharePoint, PowerShell, SQL Server)
    Responsibilties
      Work with clients, analysts, IT teams, and other stakeholders to design, install, configure, update and administer application environments to match business requirements including high availability and disaster recovery
      Provide clients (IT and functional) with technical software application support, problem resolution and appropriate documentation
      Define system backup and recovery profiles for applications, in alignment with business requirements
      Participate with analysts and other IT teams for application tuning to meet system performance requirements
      Support functional testing activities and events
      Manage or participate in environment refresh activities associated with the application
      Create and manage application security policies and standards to maximize security compliance
      Create, coordinate and schedule maintenance tasks, purges and monitors
      Promote packages, code changes, etc. through all environments
    Application Administrator – January 2013 to August 2013
    System Support Specialist – December 2011 to December 2012
    24x7x365 support of BMC Remedy, CA Clarity PPM, and Business Objects
    Accomplishments
      BMC Remedy Certified Administrator
      Enhanced the team SharePoint site by developing a performance review activity tracker
    Responsibilties
      Manage Remedy security and configuration
      Develop and support customizations and integrations in Remedy
      Develop custom reports in BMC Business Analytics for Remedy, for Incident/Problem/Change Management tickets and their surrounding metrics
      Work with clients, analysts, IT teams, and other stakeholders to design, install, configure, update and administer application environments to match business requirements including high availability and disaster recovery
      Provide clients (IT and functional) with technical software application support, problem resolution and appropriate documentation
      Define system backup and recovery profiles for applications, in alignment with business requirements
      Participate with analysts and other IT teams for application tuning to meet system performance requirements
      Support functional testing activities and events
      Manage or participate in environment refresh activities associated with the application
      Create and manage application security policies and standards to maximize security compliance
      Create, coordinate and schedule maintenance tasks, purges and monitors
      Promote packages, code changes, etc. through all environments


    Accomplishments
      Responsibilties

        Spectrum Health via Teksystems (Grand Rapids, MI) September 2010 to May 2011

        Statewide healthcare provider
        Project Manager

        Accomplishments
          Responsibilties
            Coordinated migration of 1600 computers, 100+ applications, and 500 GB of user data to Spectrum Health’s environment and standards
            Ensured zero data loss and minimal business interruption with limited resources
            Developed and maintained deployment documentation
            Provided smooth transition for users migrating to new environment
            Maintained compliance with license counts

          Federal Home Loan Bank of Chicago (Chicago, IL) May 2005 to September 2009

          $92 billion wholesale mortgage bank
          Manager of Client Technology – October 2008 to September 2009
          Owned the entire desktop computing experience for all users
          Accomplishments
            Designed and built new server-based-computing environment, available both internally and external to the corporate network
            Reduced environment of 1,200 loosely managed workstations to a well-managed environment of 250 thin clients, 50 workstations, and 15 servers
            Integrated over 200 applications into a single desktop experience
            Uptime of server-based-computing environment exceeded 99.9% availability
          Responsibilties
            Managed and worked side-by-side with a team of 2 high-level technicians
            Designed, created, and supported new virtual desktop environment (Citrix XenApp, Citrix XenServer, and Wyse terminals)
            Kept 1200 workstations in compliance with MS patch standards (Shavlik, Altiris)
            Created and maintained hardware-independent Windows workstation image (Altiris)
            Repackaged applications to conform to company standards and to be available for remote installation (Altiris, Wise)
          Manager of Common Services – January 2008 to October 2008
          Supervisor of Common Services – February 2007 to December 2007
          Owned all software common to all users company-wide
          Accomplishments
            Uptime of all systems exceeded 99.9% availability every month
            Developed new reporting package to gather raw data and analyze trends in all customer support metrics for the IT department (SQL Server, MS Access, MS Excel)
          Responsibilties
            Managed and worked side-by-side with a team of 3 technicians across various disciplines
            Maintained internet, intranet (Sharepoint), and extranet
            Maintained messaging infrastructure (Exchange, IM, and smartphones)
            Maintained all desktop Windows images and software packages (Altaris, Wise)
            Maintained remote access environment (Citrix)
            Maintained all printers (HP) and print services
            Maintained enterprise applications (iManage DMS, Helpstar, Project Server)
            High-level support for financial tools written in Excel and Access
          Helpdesk Supervisor –March 2006 to January 2007
          Created a new, centralized Service Desk team
          Accomplishments
            Exceeded all SLAs set for my team every month
            Created policies and procedures for new Service Desk team
          Responsibilties
            In addition to the duties listed for Sr. PC/LAN Analyst listed below…
            Managed and worked side-by-side with a team of 2 Service Desk technicians
            Maintained and reported on SLAs for Service Desk responsiveness
          Sr. PC/LAN Analyst – January 2006 to March 2006
          PC/LAN Analyst – May 2005 to December 2005

          Accomplishments
            Responsibilties
              Supported 350+ users and 300+ approved applications, including many in-house applications
              Troubleshot and supported Windows OS, workstation hardware, and connectivity issues
              Responsible for all aspects of imaging, deploying, and supporting workstations and printers
              Created, maintained, supported, and pushed software installation packages (Altiris, Wise)
              Developed and maintained procedures, scripts, and contact lists for team

            GCI Systems (St Paul, MN) November 2004 to May 2005

            Technology lifecycle management outsourcing and consulting company
            Altiris Systems Engineer, Desktop Engineer

            Accomplishments
              Responsibilties
                Installed, administrated, and supported all solutions of Altiris
                Windows packaging and patching using (Wise)
                Standardized Windows desktop OS images for multiple hardware configurations
                Installed and troubleshot all versions of Windows and Windows Server TCP/IP networks

              Motorola via Teksystems (Schaumburg, IL) 2004

              Global telecommunications company
              Workstation Migration Project
              Refreshed laptops and desktops that came off of lease
              Accomplishments
                Responsibilties

                  US Navy via Teksystems (Great Lakes Naval Base, IL) 2003

                  The largest internal computer network in the world
                  Deployment Team Lead

                  Accomplishments
                    Created deployment tracking database and reporting system, automating 4 hours of work daily
                    Created scripting to push software to multiple computers automatically
                  Responsibilties
                    Managed and worked side-by-side with a team of 18 technicians
                    Provided excellent customer service to Navy and Marine Corps personnel and civilian contractors
                    Replaced all legacy computers on the base with 3600 new desktops, laptops, embarkables, and PDAs
                    Migrated data from old workstations to new workstations
                    Daily reporting to EDS and Dell
                    Trained new technicians and wrote deployment documentation
                    Desktop support as needed between deployments

                  Discover Card via Geneva Technical Services (Riverwoods, IL) 2002-2003

                  Financial services company
                  Desktop Support Level 2
                  Desk-side support of all hardware, Windows, printing, and networking issues
                  Accomplishments
                    Created VB scripts to automatically fix common problems
                    Created and maintained department intranet site
                    Created custom tools to help the team perform their jobs more efficiently
                  Responsibilties
                    Supported 2200+ users and 900+ applications with providing excellent customer service
                    Sole support for branch location with 350+ users for several months
                    Assisted technology research team with evaluating hardware and software
                    Trained and created documentation for end users and coworkers
                  Workstation Migration Project
                  Team migrated over 2000 workstations
                  Accomplishments
                    Assisted in creation of automated migration scripts
                  Responsibilties

                    INX International Ink via Kelly Services (Elk Grove Village, IL) 2001

                    Largest ink manufacturer for food product packaging
                    Service Desk

                    Accomplishments
                      Designed backup tape tracking software
                    Responsibilties
                      First point of contact for IT support company-wide
                      Refreshed laptops
                      Invoicing

                    Enesco via Kelly Services (Itasca, IL) 1999

                    Global gift and home decor manufacturer
                    International Logistics Coordinator
                    Coordinated air, land, and sea shipments from Asia, Europe and Mexico to the US and Europe
                    Accomplishments
                      Designed container tracking software
                    Responsibilties

                      EMJ Metals via Kelly Services (Schaumburg, IL) 1998

                      Fortune-500 subsidiary metals sales and service
                      Inventory Control
                      Performed cycle counts and inventory adjustments for $8 Billion metals warehouse
                      Accomplishments
                        Responsibilties

                          Famous Footwear (Elmhurst, IL and Lombard, IL) 1997-1998

                          Nationwide retail footwear and accessories
                          Assistant Manager
                          Retail sales and management
                          Accomplishments
                            Responsibilties

                              T-Shirts Plus (Bloomingdale, IL) 1990-1997

                              Retail apparel
                              Assistant Manager
                              Retail sales and management, Purchasing, Custom computer graphics (logos, pamphlets, flyers, etc)
                              Accomplishments
                                Responsibilties

                                  Education

                                  International MBA, IT Management
                                  Southern New Hampshire University
                                  March 2019
                                  GPA: 3.94

                                  Bachelor of Science, Computer Science (Programming)
                                  Western Illinois University
                                  December 2001

                                  Volunteering

                                  • Grand Rapids Symphony (2012, 2017, 2018, 2019) – Usher
                                  • Special Olympics Track and Field (2015, 2016) – Walking competition officiant
                                  • Adopt a Family (2012-2015) – Charitable gift-giving
                                  • Boxers-R-Us Rescue (2010 – 2013) – Dog fostering, rehabilitation, training, transportation, etc
                                  • DA Blodgett St. John’s Home (2012, 2013) – Exterior painting/staining
                                  • Grade school pen pal program (2012, 2013) – Mentored a grade school student
                                  • Special Olympics Basketball (2012) – Coordinate participants in the Skills Competition
                                  • Adopt-A-Highway (2012) – Cleaning
                                  • Easter Seals Walk (2012) – Fundraising and awareness
                                  • Habitat for Humanity (2006, 2008) – Built sheds, remodeled homes, and other light construction work

                                  Hobbies and Avocations

                                  • Father to an amazing daughter
                                  • Boxer dog lover
                                  • Operating my small farm
                                  • Woodworking
                                  • Volleyball
                                  • Adventure racing
                                  • Kayaking
                                  • Boardgame and tabletop RPG enthusiast